This Month's Worst Customer Is: Sona Shah
This Month's Worst Customer Is:
Sona Shah
Sona Shah
50 Pine Street Apt# 8B
Montclair, NJ 07042
Religion: Hindu
Occupation: Professional/Technical
Associated People: Dona Shah
Updated 4-09-2015
I just received the "Bottle Water Hidden Camera" from the customer and for some reason even though she called and obtained an RMA#CN 7943 from tech. support she never actually sent the unit in for repairs. She did however, keep this unit that she claimed "never worked"for a total of (9) days!
I tested the unit out and it works just fine. Never, got even warm or hot as the customer claimed. I even asked the customer to help me determine how to best duplicate the issues (there was many) that she had experienced. Like most people who are trying to get away with something.. she absolutely refused to help me duplicate the problems she encountered. She did however, suggest we go to court over the rental fees. (I already credited back to her the collateral).
Considering that we would have repaired or replaced this item (this is mentioned in return policy) immediately it really does seem odd that she refused to send it right back to me or my tech. support people. I have to conclude that she used it and now she doesn't want to even pay the modest rental fee ($75.00 per week).
See below:
On Apr 8, 2015, at 4:50 PM, Monty Henry
Dear Sona Shah,
Thank you for contacting DPL-Surveillance-Equipment.com
Your correct tracking# 1Z8W6E603993481307 UPS (3) Day.
This is a courtesy notice that you completed (1) week of rental (9 days).
If the item has been shipped already please provide the tracking#.
If you are still using the item you may simply ignore this message.
Your Ship Was Delivered On:
Tuesday, 03/24/2015 at 3:32 P.M.
Signed By:
SHAH
Your rental was sent back to us: (RMA#7943. No note, or explanation of the problems you referred to).
Ship (P/U) date :
Thur 4/02/2015
Delivered
Signature not required
Actual Delivery :
Wed 4/08/2015 1:18 pm
Note: Customer had possession of the rental for 9 days.
Updated 3-30-2015
Customer sent the rental unit to supplier in order to have it repaired or replaced. However, customer failed to inform me or the supplier whether or not she would accept the rental back once it was repaired or replaced as agreed in our one hour long conversation 3-19-2013.
I received a phone call from her at approx. 7:00pm 3-26-2015 indicating that she had a problem with the Bottle Water Hidden Camera that she was renting from me in an attempt to "plant it" in one of the classrooms of her "special needs" child.
Unfortunately, according to Sona Shah (customer) the unit was getting unusually warm or even hot. I informed the customer that I had never heard of that type of problem associated with the unit before and that she should call tech. support the very next morning. I also told her that I would look over my copy of the instructions to see if there was any reference to "resetting" the unit as I thought this might at least allow the unit to shut down and cool-off if was indeed getting hot.
She also mentioned that she could find absolutely no reference to resetting the unit in her copy. I actually found the reference to resetting it (under trouble-shooting) and I immediately forwarded a copy to both her email and what I thought was her cell phone#. Then I even left a voice mail the next day so that she could possibly get the unit up and running even quicker.
From: Sona Shah
Date: Sun, 29 Mar 2015 16:04:05 -0400
To: Monty Henry
It has not even been a week yet. The item was delivered 4 days ago! (Monty: Out of frustration and in an attempt to reach her I sent her a rental "Courtesy Notice" just to see if she was ever going to actually respond to my attempts to see if her rental efforts were going as planned or not.).
I tell all customers I talk to that if they need more time that that is not a problem. Everyone gets one or two days "grace period" if necessary.
And it's not working at all as documented by the emails. (Monty: I have absolutely (zero) emails from articulating what exactly is going on with that unit). If she wants to forward a copy of it for all of us and her own cc company to see I'll be glad to post it here.
I'm going to contact your tech support again (Monty: "Again"? I would like to see a phone record to verify that a call was even made.) If she wants to forward a copy of it for all of us and her own cc company to see I'll be glad to post it here.
Thank you
Sona
She actually later chastised me for not being able to fix the rental unit over the phone and subsequently used that as a reason to not return my attempts (emails, voice mails, text messages) to check on the status of the unit to see if this either fixed it or if she called tech. support.
Unfortunately, this evening (5:13pm 3-29-2015) we got into a heated argument about why I was so persistent with my attempts to find out if she was ok or not with getting the unit to work!
I admitted that I was very concerned mainly because she initially told me that she was afraid that the unit might get hot enough to burn something or damage itself.
She informed me that she actually called tech. support at approx. 1pm and again later and was not able to speak to anyone. I consider this amazing considering that I always get through calling the same exact number I gave to her.
She told me over the phone that I was violating or not adhering to my own company's policy because I was not able to fix this particular issue on the first attempt over the phone. I reminded her that sometimes technical issues simply can not be resolved over the phone and that our policy mentions that we will gladly repair or replace any item (purchase or rental) if we can't resolve the issue over the phone as mentioned here: Our Guarantee, Equipment Rental, Return and Price Policy
I really think she was being completely unreasonable in telling me that I was not trying my best to help her with an issue that more than likely needed to be addressed either by physical examination or by at least calling my actual tech. support people (the same people who actually made the product).
I offered to provide her with additional time if needed so that we could make sure that the unit was repaired or replaced.
At this point she didn't seem to want us to verify that the unit was indeed working or not working correctly. She just insisted on sending it back for a refund of her rental charges.
I want all customers to know what makes for a very bad way of working with merchants. There's nothing like clear, open and honest two-way communication!
The customer informed me that there were numerous mentions on youtube that this was a "common problem" associated with Bottle Water Hidden Camera surveillance products that had an over-reliance on remote controls. If anyone else can find out what she's talking about please post it here or let us know! I have yet to either see that reference (on youtube) or get a link from the customer or even understand why anyone would want more buttons or controls on the main body of the Alarm Clock Radio Hidden Camera, Bottle Water Hidden Camera or any other surveillance product! Usually customers want and demand less of anything that will somehow giveaway that their product is a covert spying device. This equates to more reliance on remote controls as compared to less reliance.
Most of my customers (I've only been doing this for almost 19yrs. What do I know?) actually prefer less surveillance on/off switches, indicator lights, etc on their product.
I'm not quite sure why she thought this was a legitimate concern to even bring-up absent real proof. However, I just thought that it was another reason (smoke-screen) to make it seem that there was an issue that couldn't be substantiated. But was somehow worth mentioning.
Also, the customer could always send the unit back (we have life-time guarantees and warranties on our products as mentioned in writing on our website) to get any product repaired or replaced should never have been an issue. All she had to do was send it back to us and we'll be glad to repair/replace it for free if it's defective.
Below is an actual transcript of our (my attempts) to reach out to the customer and resolve the issue in the most timely manner possible.
(Buy/Rent/Layaway)
Sent customer "Reset" instructions at 7:31pm 3-26-2015
Hi Sona,
Reset instructions are mentioned on page 4 which is the last page. Look under trouble-shooting. Look at the third entry "The device had crashed".
Also, if it continues to get hot just move it away or put it somewhere so that it doesn't damage anything.
Sona Shah: (No Response)
Hi Sona,
Reset instructions are mentioned on page 4 which is the last page. Look under trouble-shooting. Look at the third entry "The device had crashed".
Also, if it continues to get hot just move it away or put it somewhere so that it doesn't damage anything.
Sona Shah: (No Response)
Date: Fri, 27 Mar 2015 9:32am
Hi Sona,
You might also try changing sd cards as some sd cards tend to make video surveillance products run hot.
Sona Shah: (No Response)
Date: Fri, 27 Mar 2015 6:17pm
Hi Sona,
I need a status on the Bottle Water. If it's unusable it should be sent directly to my supplier for repair replacement.
Did you contact them today?
Thanks,
Monty
Sona Shah: (No Response)
Hi Sona,
I need a status on the Bottle Water. If it's unusable it should be sent directly to my supplier for repair replacement.
Did you contact them today?
Thanks,
Monty
Sona Shah: (No Response)
Date: Fri, 27 Mar 2015 6:21pm
Monty: I'm assuming you either used it today or you put it in the mail this morning without using it?
Your tracking# should indicate it was shipped this morning.
Sona Shah: (No Response)
(Buy/Rent/Layaway)
Date: Sat, 28 Mar 2015 16:31:43 +0000
Monty: Are you still having problems?
Sona Shah: (No Response)
(Buy/Rent/Layaway)
Also, the customer agreed to abide by our terms and conditions as mentioned on our website when she rented the product which states that we have a no-refund policy.
(Buy/Rent/Layaway)
Your questions and comments are greatly appreciated.
Monty Henry, Owner
Additional Resources:
* Prevention and Detection of Electronic Harassment and Surveillance
* Electrical Hyper-Sensitivity: The-Truth!!
* The Creature From Jekyll Island: This Blog And Video Playlist Explains Why The U.S. Financial System is Corrupt and How It Came To Be That Way
* Dropping Off The Grid: A Growing Movement In America: Part I
Next-Generation Bug / Microwave / ELF / Spy Phone / GSM And Camera Detectors (Buy, Rent, Layaway) tinyurl.com/2eo8mlz Open...
— Spy Store Rentals (@MontyHenry1)
Nanny IP (Internet) Cameras, GPS Trackers, Bug Detectors and Listening Devices, etc, (Buy / Rent / Layaway): tinyurl.com/396jlw6...
— Spy Store Rentals (@MontyHenry1)
NOW, look in on your home, second home, lake house or office anytime, anywhere from any internet connected PC/Lap-top or Internet active cell phone, including iphone or PDA.
Watch your child's caregiver while sitting at a traffic light or lunch meeting, or check on your business security from the other side of the world. Our built-in hidden video features all digital transmissions providing a crystal clear image with zero interference. With the IP receiver stream your video over the internet through your router, and view on either a PC or smart phone. Designed exclusively for DPL-Surveillance-Equipment, these IP hidden wireless cameras come with multiple features to make the user's experience hassle-free.
NOW, look in on your home, second home, lake house or office anytime, anywhere from any internet connected PC/Lap-top or Internet active cell phone, including iphone or PDA: http://www.dpl-surveillance-equipment.com/wireless_hidden_cameras.html
Watch your child's caregiver while sitting at a traffic light or lunch meeting, or check on your business security from the other side of the world. Our built-in hidden video features all digital transmissions providing a crystal clear image with zero interference. With the IP receiver stream your video over the internet through your router, and view on either a PC or smart phone. Designed exclusively for DPL-Surveillance-Equipment, these IP hidden wireless cameras come with multiple features to make the user's experience hassle-free.
• Remote Video Access
• Video is Recorded Locally To An Installed SD Card (2GB SD Card included)
• Email Notifications (Motion Alerts, Camera Failure, IP Address Change, SD Card Full)
• Live Monitoring, Recording And Event Playback Via Internet
• Back-up SD Storage Up To 32GB (SD Not Included)
• Digital Wireless Transmission (No Camera Interference)
• View LIVE On Your SmartPhone!
Includes:
* Nanny Cameras w/ Remote View
* Wireless IP Receiver
* Remote Control
* A/C Adaptor
* 2GB SD Card
* USB Receiver
FACT SHEET: HIDDEN NANNY-SPY (VIEW VIA THE INTERNET) CAMERAS
Specifications:
Receiver Specs:
* Transmission Range of 500 ft Line Of Sight
* Uses 53 Channels Resulting In No Interference
* 12V Power Consumption
* RCA Output
* Supports up to 32gig SD
Camera Specs:
* 640x480 / 320x240 up to 30fps
* Image Sensor: 1/4" Micron Sensor
* Resolution: 720x480 Pixels
* S/N Ratio: 45 db
* Sensitivity: 11.5V/lux-s @ 550nm
* Video System: NTSC
* White Balance: Auto Tracking
• Video is Recorded Locally To An Installed SD Card (2GB SD Card included)
• Email Notifications (Motion Alerts, Camera Failure, IP Address Change, SD Card Full)
• Live Monitoring, Recording And Event Playback Via Internet
• Back-up SD Storage Up To 32GB (SD Not Included)
• Digital Wireless Transmission (No Camera Interference)
• View LIVE On Your SmartPhone!
Includes:
* Nanny Cameras w/ Remote View
* Wireless IP Receiver
* Remote Control
* A/C Adaptor
* 2GB SD Card
* USB Receiver
FACT SHEET: HIDDEN NANNY-SPY (VIEW VIA THE INTERNET) CAMERAS
Specifications:
Receiver Specs:
* Transmission Range of 500 ft Line Of Sight
* Uses 53 Channels Resulting In No Interference
* 12V Power Consumption
* RCA Output
* Supports up to 32gig SD
Camera Specs:
* 640x480 / 320x240 up to 30fps
* Image Sensor: 1/4" Micron Sensor
* Resolution: 720x480 Pixels
* S/N Ratio: 45 db
* Sensitivity: 11.5V/lux-s @ 550nm
* Video System: NTSC
* White Balance: Auto Tracking
Make Your Own Nanny Cameras: Make Tons Of Money In A Booming, Nearly Recession-Proof Industry!
Your Primary Customers Include But Are Not Limited To Anyone In The Private Investigator, Government, Law Enforcement And/Or Intelligence Agencies Fields!
* You Buy Our DVR Boards And We'll Build Your Products! (Optional)
* You Buy Our DVR Boards And We'll Build Your Products! (Optional)
Our New Layaway Plan Adds Convenience For Online Shoppers
DPL-Surveillance-Equipment's
layaway plan makes it easy for you to buy the products and services
that you want by paying for them through manageable monthly payments
that you set. Our intuitive calculator allows you to break down your
order's purchase price into smaller payment amounts. Payments can be
automatically deducted from your bank account or made in cash using
MoneyGram® ExpressPayment® Services and you will receive your order once
it's paid in full. Use it to plan and budget for holiday purchases,
anniversaries, birthdays, vacations and more!
DPL-Surveillance-Equipment's
Customers can now use the convenience of layaway online to help them
get through these tough economic times.
We all shop now
and then just to face a hard reality -- big credit card bills. However,
our latest financing innovation can help you avoid that. Find out why
more and more shoppers are checking out DPL-Surveillance-Equipment's
e-layaway plan.
If you're drooling over a new nanny
camera, longing for a GPS tracker, or wishing for that spy watch, but
you're strapped for cash and can't afford to do credit, do what Jennie
Kheen did. She bought her iPod docking station (hidden camera
w/motion-activated DVR) online using our convenient lay-away plan.
Our
online layaway plan works like the old-fashioned service stores used to
offer. But, in Kheen's case, she went to
DPL-Surveillance-Equipment.com, found the iPod docking station (hidden
camera w/motion-activated DVR), then set up a payment plan.
"It's automatically drawn from my account," she said. "I have a budget, $208.00 a month.
In
three months, Kheen had paid off the $650.00 iPod docking station. She
paid another 3.9 percent service fee, which amounted to about $25.35
(plus $12.00 for shipping) for a total of $687.35.
"You
pay a little bit each month," Kheen said. "It's paid off when you get
it and you don't have it lingering over your head. It's great."
Flexible
payment terms and automated payments make our layaway plan an
affordable and fiscally responsible alternative to credit cards.
1. Register:
It's quick, easy and FREE! No credit check required!
2. Shop:
Select
the items or service you want and choose "e-layaway" as your payment
option. Our payment calculator makes it easy for you to set up your
payment terms.
3. Make Payments:
Payments are made on the schedule YOU set. Check your order status or adjust your payments online in a secure environment.
4. Receive Products:
Receive the product shortly after your last payment. The best part, it's paid in full... NO DEBT.
More Buying Power:
*
Our lay-away plan offers a safe and affordable payment alternative
without tying up your credit or subjecting the purchase to high-interest
credit card fees.
No Credit Checks or Special Qualifications:
* Anyone 18 years old or older can join. All you need is an active bank account.
Freedom From Credit Cards:
*
If you are near or beyond your credit limit or simply want to avoid
high interest credit card fees, our e-layaway is the smart choice for
you.
Flexible Payment Schedules:
*
Similar to traditional layaway, e-layaway lets you make regular payments
towards merchandise, with delivery upon payment in full. Payments are
automatically deducted from your bank account or made in cash using
MoneyGram® ExpressPayment®
A Tool for Planning Ahead:
*
Our e-layaway makes it easy for smart shoppers like you to plan ahead
and buy items such as bug detectors, nanny cameras, audio bugs, gps
trackers, and more!
No Hidden Charges or Mounting Interest:
Our
e-layaway makes shopping painless by eliminating hidden charges and
monthly interest fees. Our customers pay a flat transaction fee on the
initial purchase price.
NO RISK:
* You have the right to cancel any purchase and will receive a refund less a cancellation fee. See website for details.
Security and Identity Protection:
DPL-Surveillance-Equipment
has partnered with trusted experts like McAfee and IDology to ensure
the security and integrity of every transaction. Identity verification
measures are integrated into our e-layaway system to prevent fraudulent
purchases.
Note: Simply Choose e-Lay-Away as a "Payment Option" in The Shopping Cart
DPL-Surveillance-Equipment.com
is a world leader in providing surveillance and security products and
services to Government, Law Enforcement, Private Investigators, small
and large companies worldwide. We have one of the largest varieties of
state-of-the-art surveillance and counter-surveillance equipment
including Personal Protection
and Bug Detection Products.
Buy, rent or lease the same
state-of-the-art surveillance and security equipment Detectives, PI's,
the CIA and FBI use. Take back control!
DPL-Surveillance-Equipment.com
Phone: (1888) 344-3742 Toll Free USA
Local: (818) 344-3742
Fax (775) 249-9320
Monty@DPL-Surveillance-Equipment.com
Google+ and Gmail
DPLSURVE
Twitter
DPLSURVE
MSN
Monty@DPL-Surveillance-Equipment.com
AOL Instant Messenger
DPLSURVE32
Skype
Montyl32
Yahoo Instant Messenger
Montyi32
Alternate Email Address
montyi32@yahoo.com
Join my Yahoo Group!
My RSS Feed
Phone: (1888) 344-3742 Toll Free USA
Local: (818) 344-3742
Fax (775) 249-9320
Monty@DPL-Surveillance-Equipment.com
Google+ and Gmail
DPLSURVE
DPLSURVE
MSN
Monty@DPL-Surveillance-Equipment.com
AOL Instant Messenger
DPLSURVE32
Skype
Montyl32
Yahoo Instant Messenger
Montyi32
Alternate Email Address
montyi32@yahoo.com
Join my Yahoo Group!
My RSS Feed
0 Comments:
Post a Comment
Note: Only a member of this blog may post a comment.
<< Home