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Friday, June 24, 2016

Essex Property Trust Sucks #EssexPropertyTrustSucks #WoodsideVillageAptsSucks

Corporate Office
1100 Park Place, Suite 200
San Mateo, CA 94403
(650) 655-7800

Principal: Mr. Michael Schall (CEO)
Customer Contact: Elisa Taylor (Executive Assistant)
Veronica Beals (General Manager)
Mr. Michael Dance (CFO)

(1). Deena Sease (customer service, Woodland Hills, Ca) told me that she had already touched basis with Darlene regarding my concerns about the new supposedly "low-flow" toilets which require at least (4) flushes to actually work properly.

When I cornered Darlene by telling her that Deena Sease actually told me that she had already briefed Darlene about my concerns Darlene finally not only admitted but apologized for not getting back to me. Initially Darlene tried to make me believe she had no clue about my concerns about the toilets.

(2). Two neighbors (volunteered) told me that they had negotiated their rent due to financial hard-ship. I had expressed my interest in negotiating my rent prior to talking to either of these residents. I was told by Darlene and Veronica that under no circumstance did or would Woodside/Essex negotiate rent.


When I informed them that two residents informed me about their exceptions then the deadly duo finally figured out they should come-up with a reason why an exception was indeed made. Hmmm.

(3). I put in a work-order requesting that the maintenance people come in and touch-up peeling and flaking paint on our kitchen and bathroom cabinets. My work order was posted and for (3) weeks I was told by Darlene that when things slowed down a bit (new sheep I mean tenants moving in) I would have my request addressed.

I waited at least a week and then called to follow-up, then I was told that Leo (our maintenance worker) would drop-off some paint as he was not allowed to actually do the work.

Patricia Wilson reviewed Essex Property Trust — 1 star

March 19
Essex has essentially stolen $500 from us by letting us apply, lying and saying we were accepted, then telling us we couldn't be accepted unless we gave up one of our cats. We asked for our $500 deposit back and were told a check was forthcoming...on Feb 2. Numerous phone calls, emails, messages on their site, etc have only led to ONE call back, and the person in charge of refunds who called me back (at 5:50 pm, ten minutes before they close, so I couldn't get anyone when I called back almost immediately) has not called me back again after 2 more days of leaving voicemails. When I call her # it goes to voicemail EVERY TIME. We are now in the process of contacting the Seattle Tenants Union and getting their legal assistance. PRO TIP- do not even bother applying to any Essex property, they will rip you off however they can.

When I saw him personally on premises (two weeks later) I again requested the paint to be dropped-off on my porch. He confirmed that this was not a problem and he would do it as soon as he returned from running to the store. He never complied with my request or followed-up with me.

I called the leasing office and was told by Darlene that not only was I not going to get the assistance they agreed to help me with and that at least a year ago the company decided that touching-up paint in the interior was not something that they were even allowed to do.

Christopher Kim reviewed Essex Property Trust — 1 star

March 8

Omg honestly, just like others have said, if I could give it negative 10 stars I would. I have been living at Park Catalina in Los Angeles CA for about 4 years now, and I've been biting my tongue and letting the things not get to me but this time the entrance gate for our garage has been broken for over a month and I spoke with our property manger and she basically just told me to live with it until they fix it. It's not even like this place is a cheap to live in. After I talked to the property manager at our location and getting a "too bad for you" attitude, I call the actually company (Essex Property Trust) and leave a message which I don't get a call back from, my wife left a comment thing and they call her back but she missed the call so she had me call them back and still Deena doesn't pick up. So I left a comment request on their site and still I don't get a call back. What kind of shit is this? Clearly they don't give a shit about their residents, even after you've been living there for several years. This is probably the worst fucking experience I've had trying to figure out what's going on at my apartment. If anyone is reading this and you're trying to move into an apartment and you that it's owned by Essex, just leave. They don't care about you or your complaints. doesn't matter about how long you've stayed at their place. Fucking worse customer service than AT and T, and that's saying something.

On one occasion I was actually standing near Leo when Darlene called his cell and told him that I had two work-orders (one was for touching-up paint in the kitchen and bathroom) that needed to be addressed and he agreed that he would look into them asap.

So today, finally (upset by their lack of cooperation, deception, procrastination, etc.) I go to the leasing office for an explanation. Darlene marched me outside and TOLD me that I was not justified in my anger and had to immediately leave the area of the leasing office.

She informed me that she would call the police if I didn't leave right-away. So I called the police myself and when they finally came to my unit I reminded them that I was merely trying to make sure that my unit and surrounding area reflected a certain pride of ownership/rentership.

Michelle Mccown
 reviewed Essex Property Trust — 1 star

March 8
I live at the alpine CA location and its very poor, the landscaping doesn't do good at all. They rip plants and bushes out, they leave a mess and all the roots, me and my family are the ones who clean up in front and sweep a pile down to the street and sometimes it takes them a week to pick it up even though they pass it mutlipe times a day. There's no play area for children especially young ones, the dumpster is disgusting the one by my apt, trash always everywhere, trash company  sometimes goes days without dumping it, and we all have to pay AUM bill which there is 301 units here with only 1 water meter so everyone is being OVER CHARGED for water, and we are paying for trash and no one knows how much 1 person is dumping, you would have an elderly person dump 1 bag a week away and there being charged $20 a month. That's not right! Love the area and want to stay living here but they need to be thinking about the issues here.

Now I clearly see that either the deadly-duo (Darlene and Veronica) are either prejudice against blacks (actually we're a mixed couple) or maybe they prefer to be slum-lords and delight in having slum-residents. Hmmmm

It seems that corporate wants to have absolutely nothing to do with holding these two accountable and treating everyone fairly so beware of coming to live in an Essex or particularly a Woodside Village unit. Checkout some of the reviews on their Facebook page and exercise extreme caution lest you waste valuable time and money dealing with these people.

Karen Ingram I live at Fountain Park at Playa Vista. And something else to add. Last night was the worst night me and my husband had!! After telling customer relations about the trees hitting the building and windows, we would told someone would go look. Yesterday, ( April 14th) we see tree trimmers...and I thought finally. NOT!! They trimmed the palm trees on the parking area...which aren't even close to the buildings!!! All last night we were scared awake from the branches hitting the windows and the the constant hitting on the building!! We are highly upset!!! The trees on the island where the street parking is have been trimmed twice!!! While the trees near the buildings have not been touched, even before the painting...which by the way we were lied to telling us they would be trimmed before the painting!

Instead of me getting a "cease and desist" (See Below:) for getting upset due to the continued lies I think or know that I'm actually entitled to an apology (and retraction of this order) for what is obviously habitual lying from these two employees.

Wireless Camera Finder

I also think they we as a complex (those of us who have higher-standards) deserve to have to employees in the leasing office that really understand what they words "honest, accountable professionals" actually mean.

Also, the attached screenshot clearly shows that Darlene and company are on the one-hand requesting that I not call them directly (write to them only). However, as you can see from the screenshot they're are also marking my (and perhaps others) maintenance requests as "completed" when in fact they are still waiting to be addressed.

Update: 7-08-2016

I'm now being assisted by Eliana Vianco | Sr. Customer Care Specialist

Essex Property Trust, Inc.
17461 Derian Avenue Ste 110
Irvine, California 92614

Phone 949.863.4205

We'll see how far we get with her help!

Updated 7-16-2016

Sent: Friday, July 15, 2016 8:15 PM
To: Eliana Vianco
Cc: Darlene Garcia ; Leonel Bustillos ; Monty Henry
Subject: Job Well Done!!

Hi Darlene, Leo, Eliana,
I've returned home, inspected the work and we're greatly impressed with Leo's work,
Thanks again for all the effort!!!!



Date: Sat, 16 Jul 2016 06:21:18 +0000


I am so glad to hear this! Please let me know if there is anything I can do to assist you in the future.

I hope you have a great weekend.

Warm Regards,
Eliana Vianco | Sr. Customer Care Specialist

Essex Property Trust, Inc.
Phone 949.863.4205

Updated 7-08-2016

Date: Fri, 8 Jul 2016 12:22:37 -0700
Subject: RE: (Woodside Village | t0087291) Essex Property Trust - Customer Care Support
Cc: Monty Henry
To: Eliana Vianco

Hi Eliana,

We have had great service with the exception of this particular issue. I'm confident we can get it resolved and resume the amicable and professional relationship we once had.



On Jul 8, 2016 at 11:06:48 PDT, Eliana Vianco wrote:

Thank you for providing me with this information. Please note that Essex and Woodside Village Apartments strive to provide our residents with a home that is comfortable and enjoyable. We deeply regret that this is not the experience you have had. Please be assured that we will investigate your concerns regarding the onsite associates and respond internally. We apologize for any difficulties you experienced.

Thank you for your cooperation and understanding,
Eliana Vianco | Sr. Customer Care Specialist

Essex Property Trust, Inc.

Phone 949.863.4205

Karen Ingram
 reviewed Essex Property Trust — 2 star

March 20
When my husband and I moved here 3 years ago, it was great! Trees were trimmed for a beautiful view! Now after numerous requests to trim the trees, our view has been cut, trees hitting against the window and when I spoke with one of the personal, I was told they would be trimmed before they painted the buildings. Well, building have been painted and trees are STILL overgrown, dead branches. Oh and since there is no dog patch, the new grass that was planted lasted less than a month, due to dog owners letting their dogs "pee" on it. But, even though Essex makes dog owners pay a monthly fee, there are no dog patches to take their pets to. We told them this ( when we went to discuss our rent increase), if people knew a designated spot to take their dogs, the grass might last longer. Needless to say, its dead again. What bothers me is we were told they need to keep up with the market, but it seems they only want to keep up with the price and not the quality of the market. Yes they repaired things that were needed, like our dishwasher which took 4 months, our sliding door, 2 months. If they are going to keep up with the market price, they need to keep up with the quality and have more than 4 maintenance people for 5 buildings! We love it here but they need to step it up! And yes come the end of our lease, we will be negotiating our rent!

It's the worst property management ever in the United States by far!! I have lived in 5 different states and have not seen such poor service. They have the most rude staff ever. First they won't let me see a sample apartment before I move in and after I move in they won't service the apartment whatsoever the problem is. I hd complained about pests and theft in my apartment but the community managers response is we will look into it but nothing ever happened for a year. Finally when I move out they charge be for the pests control which I have been complaining about for months. They fuckinfg are charging for carpet cleaning and replacement. I don't understand why will They charge for cleanin carpet of they are going to change the carpet!!! Their only motive is to cheat people and take money and nothing else.

People don't rent Essex property rentals. They r the worst. I lived in Stevenson place apartments in Fremont California. I just got my final move our quote they are charging me rent even after they told me that 2 weeks notice is good enough if u move into another Essex community. So I moved out may 20 2016 after giving them 2 weeks notice and now they r charging me for the rest of may and for June which is ridiculous. If they r going to treat customers/ residents like this no one is going to rent apartments in the community. Heir move out quote is ridiculous and it doesn't even make sense looking at the quote and when I went and asked The agender at Stevenson place he was very rude and just told me to pay and get out of the office.

If possible I plan to move ahead with a legal notice to them for cheating and also a notice to them for the bed bugs problem even after I complained they just told me you love in the ground floor apartment so it's bound to happen.
They had ppl come over and work in the apartment with the doors open for two weeks, which caused a lot more bugs in the house and I had to be hospitalized for bed bug problems because of something the community did wrong.

Worst apartment experience ever.

Mark Doyle
 reviewed Essex Property Trust — 1 star

March 25
Essex is a poor management company that employs poorly trained staff. They are all about making the numbers, while the property falls down. Domanie in Seattle is terrible with poor leadership from even the area manager. IF you want to see trash cans overflowing, dog poop all over the grassy areas, no pet waste bags in the pet stations, management that never walks your property but just sits in the office then move on into one of Essex properties!!


Karen Ingram I agree with you 100%. We went to talk about our rent increase and was told they have to keep up with the market! Yeah on the money end...not the quality part. keeping up the property is a joke. I hear them with the blowers and mowing dead grass!! 10% increase on our rent.. I don't think so!!

Ian Simpson I completely agree I've been here 1 and a half years
And I feel like I'm getting fucking raped.

Legal Assistance:
* California Civil Code: 1942.5 (Retaliation Against Tenants)

Eviction Defense Network (213) 385-8112

Basta (213) 736-5050  Eviction Related

Civil Code: 1927 (Harassment Against Tenants)

Legal Aid Foundation (800) 399-4529 

Essex Property Trust might be in violation of California Civic  Code: 1942.5 (Retaliation Against Tenants) in addition to California Civic Code: 1927 (Harassment Against Tenants).

Ventura County Legal Aid

Ventura County Law Library
800 S. Victoria Ave.

(805) 642-8982

Every First & Third Tues.

Your questions and comments are greatly appreciated.

Monty Henry, Owner


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